MYOB Advanced FAQs

Owned by Nicky Dalziell (Unlicensed)
Last updated: Jan 18, 2023 by Maria Harreguy
2 min read

General

Question: I have made changes to a company in MYOB Advanced, but the changes don't seem to have come through to Workbench. What can I do to troubleshoot this? 

Answer:

  1. On MYOB Adv Integration screen, select History to see the schedule that has been set up and when it has run.

The History will show when a user has selected the manual import or if there is a schedule that has been run.

 

2. If there is no schedule that is being run, this will need to be started via the config file. 

3. If the schedule is running, check that the MYOB Advanced Suppliers or Customers that you have changed, have the receiving Branch on them. The branch needs to match the branch on the Workbench Financial companies branch. If there is no branch, add the branch and save, then do a manual import via the MYOB Advanced Integration screen to check that the Supplier or Customer has come through into Workbench (or wait for the scheduled take to run). 

 


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