Overview:

The Knowledge Base application in Upvise (not to be confused with our https://webwbdoc.atlassian.net/wiki/spaces/KB documentation) is available as an internal repository of documents, manuals, guides, articles, SWMS, etc. for your company. They can be grouped together using custom Groups or Roles. Version tracking is also available with the ability to sign off on articles.

Screen Guide:

Articles contains existing Knowledge Base entries. Clicking on any of the line opens the details, steps, revisions, etc. You can use the + icon in the menu bar to create a new Article.

Open

Roles are custom labels that you can attribute to Articles when they are created, filtering available articles to the assigned role(s).

Open

Questions are useful for internal FAQs (frequently asked questions) for your company. To start off, create a new question using the + button, then add the details, steps, comments, videos, etc. to answer the question for future users.

Risks can be added and given Probability and Severity levels, which are then plotted against the Matrix. Add new Risks using the + button in the top menu.

Groups are customised through Options by those with appropriate authority.

Next Steps:

Users should be encouraged to access the Knowledge Base for commonly used resources.