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changes.mady.by.user Maria Harreguy

Saved on Aug 12, 2024

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changes.mady.by.user Sheryl Basbas

Saved on Aug 12, 2024

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title	How to manually re-sync receipts and payments

Cause:

Solution:

Anchor

	resync
	resync

Solution:

In BC integration page, make sure that the Job Receipts and Payments checkbox is checked.
Change the Last Update to the date of when the receipt or payment is made in Business Central then [Save] the form.
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Once saved, click on [Sync]. The bottom part of the screen will show result of the sync.

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title	How to troubleshoot missing receipts and payments

Solution:

Find the supposed paid invoice in WebWB, take note of the invoice number.
Verify that the invoice is paid in Business Central.
1. For Job Receipts
  1. Go to Customer Ledger Entries and locate the invoice by filtering External Document No using the invoice number
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  2. Verify that the receipt is listed in the Applied Entries of the invoice. If receipt is listed and is not imported into WB, do are-sync of receipts** using the Posting Date as the Last Update Date. If there are no applied entries for the invoice, but there are receipts raised for the invoice, make sure to apply the receipt against invoice in BC.
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2. For Payments
  1. Go to Vendor Ledger Entries and locate the invoice by filtering External Document No using the invoice number.
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  2. Verify that the payment is listed in the Applied Entries of the invoice. If payment is listed and is not imported into WB, do a re-sync** of payments using the Posting Date as the Last Update Date. If there are no applied entries for the invoice, but there are payments raised for the invoice, make sure to apply the payment against invoice in BC.
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