Versions Compared

Old Version 5

changes.mady.by.user Maria Harreguy

Saved on

compared with

New Version 6

changes.mady.by.user Maria Harreguy

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titleHow to manually re-sync receipts and payments

Solution:   

  1. In BC integration page, make sure that the Job Receipts and Payments checkbox is checked.

  2. Change the Last Update to the date of when the receipt or payment is made in Business Central then [Save] the form.

  3. Once saved, click on [Sync]. The bottom part of the screen will show result of the sync.

Expand
titleHow to troubleshoot missing receipts and payments

Solution:   

  1. Find the supposed paid invoice in WebWB, take note of the invoice number.

  2. Verify that the invoice is paid in Business Central.

    1. For Job Receipts

      1. Go to Customer Ledger Entries and locate the invoice by filtering External Document No using the invoice number