If the document has been scanned, then most of the details on the header should be automatically populated. It is suggested that, if it is a supplier that has not been used before, or not used very frequently, you check that information was populated accurately.
Document Type must be Credit to process a Credit Note.
Credit No is a unique number given to this credit, generally with a modifier to the original AP Invoice number on an existing AP Voucher or a separate credit sequence. Maximum characters is 20.
Credit Date is the date that the credit is being actioned.
Comments can include notes regarding the credit circumstance or communication within the accounts department and approvers.
Supplier - choosing the supplier will filter the invoices available on Apply to AP Invoice.
GST Number will be automatically populated with the tax number on the Supplier’s details.
Payment Due - is populated based on the Payment Terms on the Supplier. If the Supplier does not have Payment terms set, it will be left empty. Note that a Payment Date is mandatory to be able to export an AP Credit to the financials, and the export will error if a date is missing. Payment Terms are imported from the financial system, so make sure to populate this on your suppliers' details on your Financial System and that updated information will be synced back to Workbench.
Reason contains custom flags for the voucher, such as On Hold, In Dispute, Security of Payment Act, etc. for increased ability to keep track of different states. The system administrator can add or modify reasons in Statuses under "Voucher Reasons."
Total Incl shows the total value of the voucher including tax.
Total Tax is the tax portion of the invoice value.
Total Excl is the value of the invoice excluding tax.
Workflow Type gives a list of all Workflow Types available for this voucher. This affects the approval flow of the voucher once you click Submit.
