Overview:

This screen provides the means to check the status of Workbench system-generated emails.

Screen Guide:

To begin, enter the desired filter information to narrow down the results. Typically you would filter by Created Date equals today and Status equals Failed to query most recent email errors.

• Select is used in conjunction with the Reset button to manually fix errors.
• Email ID is a unique number given to the individual email.
• From is the sending user, or otherwise blank if it is system generated.
• To is the destination email address.
• Subject is the headline of the email.
• Created is the date and time of creation.
• Processed is the date and time that the system attempted to send the email.
• Status can be from the following list:
  • Unprocessed - the email was generated and is queued for sending
  • In Progress - the email is currently in the process of being sent
  • Succeeded - the email was sent successfully
  • Retry - the email could not be sent and will be retried up to a limit of 5 times
  • Failed - the email could not be sent after reaching the retry limit
• Retry Count is the number of times the system tried to send the email resulting in failures
• Error shows the reason why an email failed, if known.

Should an error outside the system be corrected, for example a network error, and you wish to manually reset emails to re-queued for sending, select the email to reset by ticking the Select checkbox and clicking Reset.

Next Steps:

If an email is marked as Succeeded yet the recipient has not received it in a reasonable amount of time, ensure that they have checked the spam/junk folder in the case of email filters. If the email cannot be located, please contact Workbench support to begin an investigation.