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title10. My Notifications are not sending in Upvise, how to I resolve this?

  1. You can check if an email or in-app notification has been sent by Upvise server by looking at the Settings Web app > User Traffic from left pane > Notif view.

  2. Workflow notification is limited to the first 20 user emails only

  3. If a individual User has unchecked "Form Completed / Workflow" option in their account notification settings, they will NOT RECEIVE any workflow notification (email or in-app)

  4. To make sure all users receives workflow notifications  regardless of their individual settings, please use:

 Forms Web App > Options from left pane > User Rights > and check: Force sending user workflow notification

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title11. How do I update my Mobile/Tablet software?

Android:

  1. Open Settings: Go to the "Settings" app on your Android device. You can usually find it in your app drawer or by swiping down from the top of the screen and tapping the gear-shaped icon.

  2. Scroll Down and Tap "System" or "About Phone": The location may vary depending on your device and Android version, but look for options like "System," "Software Update," or "About Phone."

  3. Tap "Software Update" or "System Updates": In this section, you should find options related to software updates. The labels might differ based on the Android version or manufacturer.

  4. Check for Updates: Tap on the "Check for Updates" or "Check Now" button. Your device will connect to the update server to see if any new software updates are available.

  5. Download and Install Updates: If an update is available, follow the on-screen prompts to download and install it. Make sure your device has sufficient battery life or is connected to a power source to avoid any interruptions.

  6. Restart Your Device: After the update is installed, your device may prompt you to restart it. Restart your Android device to complete the software update process.

iPhone/Apple:

  1. Open Settings: Locate the "Settings" app on your iPhone's home screen and tap on it.

  2. Tap "General": Scroll down and tap on "General." It should be located below "Control Center" and above "Accessibility" in the list.

  3. Tap "Software Update": In the "General" settings, you should find the "Software Update" option. Tap on it to proceed.

  4. Check for Updates: Your iPhone will now check for available software updates. If an update is available, you'll see a description of the update along with an option to download and install it.

  5. Download and Install Updates: Tap on the "Download and Install" button. If prompted, enter your device passcode. Make sure your iPhone has sufficient battery life or is connected to a power source during the update process.

  6. Agree to Terms and Install: After the update is downloaded, tap on "Agree" to accept the terms and conditions, and then tap "Install." Your iPhone will begin the installation process.

  7. Restart Your iPhone: Once the update is installed, your iPhone may prompt you to restart it. Follow the on-screen instructions to restart your device and complete the software update.