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title9. How to I get missing data into workbench if it was missed in a scheduled Upvise sync?

As Upvise operates “offline” sometimes data may be missed in a sync in the case where a user may not have reloaded their device, or if a sync is already running at the time a form is submitted, the data may not sync.

In the first instance you should backdate the Upvise Integration sync to ensure that any missing transactions are in workbench. Follow these steps below:

  1. Go to Upvise Integration

  2. Change the date (usually a day before the missing transaction should be enough).

  3. Click 'Save”

  4. Click “export/import”

  5. You should see any missing transactions come across.

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title10. My Notifications are not sending in Upvise, how to I resolve this?

  1. You can check if an email or in-app notification has been sent by Upvise server by looking at the Settings Web app > User Traffic from left pane > Notif view.

  2. Workflow notification is limited to the first 20 user emails only

  3. If a individual User has unchecked "Form Completed / Workflow" option in their account notification settings, they will NOT RECEIVE any workflow notification (email or in-app)

  4. To make sure all users receives workflow notifications  regardless of their individual settings, please use:

 Forms Web App > Options from left pane > User Rights > and check: Force sending user workflow notification