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title5. How do I increase my file size upload limit?

Upvise confirmed they have introduced a 5MB limitation on the web (as at January 2023) in order to be able to scale server performance and ensure that each database has access to a fair share of resources.
There is a setting which allows you to fine-tune the limit per database:

  • In Company Settings / Upload File / Max File Size Upload in MB

  • The Max File Size can be set to 10MB for example.

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  • For example, you may want to increase the “Max File Size” to 25MB, do this by typing 25 into this setting

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​you will then be able to upload a larger file:

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title6. What Application versions are supported for the Upvise app?

Since January 2023, support for syncing on Upvise mobile apps that have not been updated for over 9 months (as of April 2022) will be discontinued.

This decision by Upvise is due to the fact that the majority of users have up-to-date versions of the app, thanks to the default auto-update feature on the App Store or Google Play Store on their devices. Estimates indicate that the number of deprecated client apps is less than 1% of the total installed base.

Supported app Versions:

The minimum required versions for Upvise are as follows:

  • Android Upvise version 6.42 or higher (released April 2022, current version is v6.54), and

  • iOS Upvise version 6.23 or higher (released May 2022, current version is v6.30).

Users who continue to use older versions of the app will be signed out the next time they launch the app and will be unable to log in again. They will need to update to the latest version available on the Google Play or App Store.

Note: Windows tablets and mobile phones are not supported, Microsoft ceased production of these between 2016-2018 and no longer maintain the app for these.

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