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titleMy Upvise Daily Diaries are submitted but the hours are not in workbench, how do I fix this?

In the first instance you should backdate the Upvise Integration sync to ensure that any missing transactions are in workbench. Follow these steps below:

  1. Go to Upvise Integration

  2. Change the date (usually a day before the missing transaction should be enough).

  3. Click 'Save”

  4. Click “export/import”

  5. You should see any missing transactions come across.

If the transactions still are not showing, further investigation should be completed to identify the root cause of the issue. Timesheets for people or plant entered via the daily diary, generate native transactions in the form of timelog in the timesheet module of Upvise.

  1. Navigate to Timesheets

    1. If your employees are users, you can click “timelogs” and view timeslots here.

    2. If your employees are not users, you can navigate to “dashboard” then use the tab at the top to find the time for your employee- usually “by day” is the easiest:

    3. Image RemovedImage Added

2. If you cannot see timeslots here, you may need to check your daily diary form and ensure that its at an end state. This should either be “submitted” where there is no workflow on your form, or the last workflow state.

3. If you still cannot identify the cause of the issue, you should engage Workbench Support support@wbi.freshdesk.com

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titleHow do I increase my file size upload limit?

Upvise confirmed they have introduced a 5MB limitation on the web (as at January 2023) in order to be able to scale server performance and ensure that each database has access to a fair share of resources.
There is a setting which allows you to fine-tune the limit per database:

  • In Company Settings / Upload File / Max File Size Upload in MB

  • The Max File Size can be set to 10MB for example.

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titleWhat Application versions are supported for the Upvise app?

Since January 2023, support for syncing on Upvise mobile apps that have not been updated for over 9 months (as of April 2022) will be discontinued.

This decision by Upvise is due to the fact that the majority of users have up-to-date versions of the app, thanks to the default auto-update feature on the App Store or Google Play Store on their devices. Estimates indicate that the number of deprecated client apps is less than 1% of the total installed base.

Supported app Versions:

The minimum required versions for Upvise are as follows:

  • Android Upvise version 6.42 or higher (released April 2022, current version is v6.54), and

  • iOS Upvise version 6.23 or higher (released May 2022, current version is v6.30).

Users who continue to use older versions of the app will be signed out the next time they launch the app and will be unable to log in again. They will need to update to the latest version available on the Google Play or App Store.