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titleWhy can't I see a form that my employee has submitted?

Upvise, like any website can be impacted by browser caching issues, which can cause data to not be seen. To solve this, it’s best practice to reset your browser cache and cookies regularly.

CHROME

  1. On your computer, open Chrome.

  2. At the top right, click More .

  3. Click More tools. Clear browsing data.

  4. At the top, choose a time range. To delete everything, select All time.

  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

  6. Click Clear data.

SAFARI

  1. From the home screen, Select Settings > Safari.

  2. At the bottom of Safari's settings screen, Select Clear cookies and data or Clear Cookies and Clear Cache.

  3. Confirm when prompted.

After clearing cache, log out of upvise and completely CLOSE ALL BROWSERS.

Reload your browser and log back into Upvise.

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titleHow do I reset my browser cache?

To clear the cache in a web browser, follow the steps below for the specific browser you are using:

  • Google Chrome:

    1. Click the three dots in the top-right corner of the window.

    2. Select "More tools" from the dropdown menu.

    3. Select "Clear browsing data" from the submenu.

    4. In the "Clear browsing data" window, select the types of data you want to remove.

    5. Use the dropdown menu at the top to choose the time range for which you want to clear the cache.

    6. Click the "Clear data" button.

  • Mozilla Firefox:

    1. Click the three horizontal lines in the top-right corner of the window.

    2. Select "Options" from the dropdown menu.

    3. In the left-hand column, select "Privacy & Security".

    4. Scroll down to the "Cookies and Site Data" section.

    5. Click the "Clear Data" button.

    6. In the "Clear Data" window, select the types of data you want to remove.

    7. Use the dropdown menu at the top to choose the time range for which you want to clear the cache.

    8. Click the "Clear" button.

  • Microsoft Edge:

    1. Click the three dots in the top-right corner of the window.

    2. Select "History" from the dropdown menu.

    3. Select "Clear history" from the submenu.

    4. In the "Clear browsing data" window, select the types of data you want to remove.

    5. Use the dropdown menu at the top to choose the time range for which you want to clear the cache.

    6. Click the "Clear now" button.

  • Apple Safari:

    1. Click the "Safari" menu in the top-left corner of the screen.

    2. Select "Preferences" from the dropdown menu.

    3. In the "Preferences" window, select the "Advanced" tab.

    4. Check the box next to "Show Develop menu in menu bar".

    5. Close the "Preferences" window.

    6. In the top menu bar, click the "Develop" menu.

    7. Select "Empty Caches" from the dropdown menu.

Please note that clearing the cache will remove temporary files and data that are stored in the cache, but it will not delete your browsing history or saved passwords. If you want to delete this type of data as well, you will need to select the appropriate options in your browser's settings or preferences.